Create first contact resolution by agent visualization 11

   FIRST CONTACT RESOLUTION BY AGENTS

  1.            Select the Stacked Bar Chart visualization
  2.             On the Axis Field Drag and Drop Created Column(Month) from Dim_Ticket table 
  3.             On the Legend  Field Drag and Drop Agent Name from the Dim_Agent Table
  4.            On the Value Field,Drag and Drop  First Contact Resolution Rate Measure from the Dax Measures Table








Create first contact resolution by agent visualization 11

   FIRST CONTACT RESOLUTION BY AGENTS

  1.            Select the Stacked Bar Chart visualization
  2.             On the Axis Field Drag and Drop Created Column(Month) from Dim_Ticket table 
  3.             On the Legend  Field Drag and Drop Agent Name from the Dim_Agent Table
  4.            On the Value Field,Drag and Drop  First Contact Resolution Rate Measure from the Dax Measures Table