Create first contact resolution by agent visualization
11
FIRST CONTACT RESOLUTION BY AGENTS
- Select the Stacked Bar Chart visualization
- On the Axis Field Drag and Drop Created Column(Month) from Dim_Ticket table
- On the Legend Field Drag and Drop Agent Name from the Dim_Agent Table
- On the Value Field,Drag and Drop First Contact Resolution Rate Measure from the Dax Measures Table

Create first contact resolution by agent visualization
11
FIRST CONTACT RESOLUTION BY AGENTS
- Select the Stacked Bar Chart visualization
- On the Axis Field Drag and Drop Created Column(Month) from Dim_Ticket table
- On the Legend Field Drag and Drop Agent Name from the Dim_Agent Table
- On the Value Field,Drag and Drop First Contact Resolution Rate Measure from the Dax Measures Table
